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Paid pain
top products + complaints
- Square Point of Sale: Payment 2★
I'm so disappointed. They will charge your account without warning, and there is no way to talk to customer service. I haven't even made one sale. I wasn't even aware that I was in a trial. Then surprise they charged me $22. Money I really needed for bills. Cancelled the plus membership but like I said no way to get my money back. Use caution with this app. - Square Point of Sale: Payment 2★
In the past couple of months this app has become completely unreliable. I have a compatible phone but it keeps telling me to connect hardware, reader failed to connect. I have done everything to try to get it to allow me to tap to pay, some days it works some days it doesn't. Uninstalling, reinstalling the app, logging in and out, turing on and off developer options, nothing seems to work. Until it does, and then later it doesn't. - Square Point of Sale: Payment 2★
Used to love square, now looking into switching. Their processing fees have gone up, the subscriptions are pricey, they still charge you the next month when you cancel a subscription. Everything with them is complicated. Not a happy customer, they charge me way more in fees than the 3% charge for the transaction fee. Id look at all options before choosing square. It's also hard to set up. They don't look out for business owners much. - Square Point of Sale: Payment 2★
Sales reports don't ever actually sync with the POS until after close of day. We've reached out to support multiple times and explained that the app shows 2 transactions when we've had 20. We asked if there are different settings we need to change to get this to work and they told us to uninstall and reinstall the app. We did that. It didn't work. They keep saying the same things but never actually fix the problem. - Square Point of Sale: Payment 2★
Used this pos for years and never had an issue. Suddenly, nearly daily, my tap to pay option keeps being taken away saying it failed to connect. I have tried a different phone, using Apple instead of Android and it doesn't matter. The only solution I have found so far is to forget device on page and then delete and reinstall the app. Incredibly frustrating to do all this while trying to operate a business. I tried to chat with customer service about it and the chat was ended with no response. - Square Point of Sale: Payment 2★
Used to be a great app. Now they force you to change your password every month, so if you have multiple registers/devices you will constantly be logged out of them. They also took the Google calendar sync feature and put it behind a pay wall. So now they want $29.99 a month for this one basic feature that I've been using for years. Oh and I can't even log in to sign up for the plan, because I don't remember what my monthly password change was. - Square Point of Sale: Payment 2★
After a few months of a deactivated account, I could not reach anyone and emails get a response once a day if that. Lack of customer support and seller support. Reviewing my account , has taken months, not being able to transfer my remaining funds is more of a bummer. As for the software, it does what it says and would recommend, it's the lack of communication between I and the humans behind it all. - Square Point of Sale: Payment 2★
Last update has been crazy buggy! App is constantly force closing in the middle of transactions. And for the love of GOD why can't I go back and add a tip after the transaction?! What a STUPID feature!!! I can't begin to tell you how many times clients hit the wrong button and then we have to do a whole new transaction. This is absurd. There should be a way to edit a tip and enter a tip after the transaction. I can do this on any and every merchant machine I've ever used except this thing. - Shopify Point of Sale (POS) 2★
latest update is horrible.. they had fixed my original complaint about the delete cart, but now the buttons at checkout are huge and you have to scroll to choose payment type? can't figure out how to add custom charges/items anymore, and it failed to send a receipt after checkout. I had to go back through to the order and manually resend a few hours later when the customer contacted me. how about no major UI changes without a warning?! I didn't update the app and now it's even harder to us - Shopify Point of Sale (POS) 2★
I'll start by saying that I love Shopify. But, I want the old app back! This app is slow and hard to navigate. Also, I have card reader issues on every Shopify app on every devise. It will never stay connected and eventually the card reader dies completely, but Shopify support will not claim it is a hardware issue. It is very frustrating. I just want the old card reader that plugs in to the phone back. - Shopify Point of Sale (POS) 2★
Nice app with potential...and I'm saying this after using the app for several years. I wouldn't have to say that if it weren't for recent updates. Like the one with the customer choosing their receipt type. My register is not set up in a way that allows that, so now it just slows me down. Please make it so I can toggle that option on or off. I'm already tired to having to keep pressing extra buttons just to tender a sale. Also, sometimes a CASH transaction will say PAYMENT DECLINED. - Shopify Point of Sale (POS) 2★
I had the "pleasure" of beta testing this app. I have been waiting 5 years for an android friendly POS from shopify. I consistently get told I'm not connected to the internet. Payment transactions freeze and I was given zero guidance on hardware capabilities. I would love to add the receipt printer and barcode scanner, but no one can tell me if they are compatible. The tiles are very confusing, too. Some are grayed out and won't let me use them. I hope the developers are taking all the feedback and making adjustments. - Shopify Point of Sale (POS) 2★
After the last update to the tap & chip card reader. My reader has been unable to process chip cards. It says processing payment and gets stuck on that screen. There is no longer a point in the transaction that tells us to remove the card. And it no longer gets to the point where it says completing transaction. A total refresh is needed to get back to use the app. This is not a hardware problem as all 4 of my tap & chip reader are doing the same. 2 are brand new. Pls fix this massive bug!!! - Shopify Point of Sale (POS) 2★
Slower interface than expected since transitioning from Square. When you click on one of your collections, sometimes it takes a second or more to load your items. Moreover, there is no way to disable receipt options from the customer facing POS Go. This is an efficiency killer for retail shops and needs to be fixed. I print receipts automatically, so there is no need for the customer to select anything post-sale. Also, why is everything so big? There should be a way to adjust to reduce scrolling - Shopify Point of Sale (POS) 2★
Reciently the POS till has been crashing almost everyday. Right as you check out, the chipreader either does not connect well and it just gets stuck on payment method page. You then have to restart the app and restore the transaction. Then it will get stuck on the payment processing page. So you restart the app again. Repeat again with all customers. This has been the case for the last week or two. Connectivity issues always. Chip and tap pairing fails too. 😞 reallywishing for an older version. - Shopify Point of Sale (POS) 2★
Bought 2 card readers, neither connect. Both shopify hardware. In Ireland. *update...seller of pos card readers will accept a return of products. The fact that you cannot use this product with android needs to be very clear. Alot if hassle could have been avoided. The shopify app itself is good. Just don't get the card reader if you use android. - SalesPlay POS - Point of Sale 2★
All good and thorough except that there is just no accounting features to capture income and expenses. The synchronisation with Amaka and/or quick book is just not practicable considering a payment subscription is also required for those platforms. Team salesplay play integrate accounting into the app to make it one stop application for business management Again, Xero and quick book require separate subscriptions. Why should I pay for them when I am already paying for salesplay. - SalesPlay POS - Point of Sale 2★
Really Buggy. The reporting does not reflect discounts even when Discounts were given. It remains at $0. Also, it would be nice if the apple interface was updated to match the android interface capabilities. Qr ordering/ Webstore, great feature, but lacking the ability to enlarge item pictures for detailed view. Great app with a lot of potential, needs bug fixes, and a lot of tweaking. - SalesPlay POS - Point of Sale 2★
Laggy and not user friendly. Hopefully this app has their own numpad for keying the price. But this app has a free monthly report for accounting purposes and can be printed at the POS system, suitable for people used to traditional POS. - SalesPlay POS - Point of Sale 2★
System very confuse and always hang and stuck when use. Please update and make it very friendly. To many lag and double work when use the queue management. - SalesPlay POS - Point of Sale 2★
The app crashes like there's no tomorrow when you try to print a pre-bill or when you print after payment. I had to restart the app so many times. - SalesPlay POS - Point of Sale 2★
The App appears to be nice BUT CRASHING is the main issue! Once you open it, it closes down immediately. What could be the problem? - SalesPlay POS - Point of Sale 2★
$4/month for each user is costly for developing countries, also not all languages for use. - SalesPlay POS - Point of Sale 2★
The back office is not responsive to touch. The older version is responsive. - Loyverse POS - Point of Sale 2★
Good for a small restaurant, but not great for multiple locations, multiple languages, complex menus, or large establishments.. for instance, if you have a set that includes a meal and a drink and they are processed in different kitchens .. you cannot use modifiers because the modifiers are sent to the kitchen where the primary meal goes. you can decouple them, but this opens up the restaurant to mistakes and fraud. product managers and developers are not helpful or responsive. - Loyverse POS - Point of Sale 2★
Please check your back office website! So slow respond! The only thing that i dont like with your app is the back office website! So slow respond! - Loyverse POS - Point of Sale 2★
It started off pretty well, easy to setup. The setback here is; I couldn't find or maybe there was a social network share link (WhatsApp) and a domain setup, these were the features I needed, and were missing, besides this, the rest of the features were perfectly good. Hope the developer could engage on this issue. Thanks, and wish you well. - Loyverse POS - Point of Sale 2★
This application is so expensive and crazyyyy. They are failing to add a simple thing in the POS that when you search for an item it should show you the availability of the stock. You should open another crazyyyy dashboard application which will (1) not work without internet (2) will fail to show you the price of the items. They are so crazyyyyy. So expensive and fail to make it userfriendly - Loyverse POS - Point of Sale 2★
Went to back office to check total sales, and it was blank. I thought it was a mistake. I refreshed many times, and no sales were recorded. I've been using this app for months with no issue until today. - Loyverse POS - Point of Sale 2★
It is good pos but there are some features not available for example if you want to sell the product in a different prices according to quantities you can't, example if you want to sell 1 piece the price is 10 per piece , if you want to sell 2 pieces the price will become 9 per piece, if 3 pieces the price will become 8 per piece .
Unmet requests
what they ask for that doesn't exist
- [SMT] An app for bars/bartenders to track problem drinkers or just determine if it is safe to give someone another drink
r/SomebodyMakeThis · 0 - 12 potential problems to solve to convert into ideas (digest #6)
r/AppIdeas · 7 - Feedo AI: social media automation for restaurants built around one insight from 2 years of POS software support calls
r/SaaS · 1 - Restaurant POS and Accounting software
r/SaaS · 1 - GTM strategy for a LATAM POS SaaS software?
r/SaaS · 1 - Has anyone notice that there are almost no real SaaS anymore ?
r/SaaS · 177 - POS Software - Missing Piece in Your Business
r/SaaS · 2 - How to monetize a POS/ERP system for student lounges?
r/SaaS · 2 - Need help finding better leads for POS software sales
r/sales · 4 - Anyone feel like your view on personal costs has been skewed by your deal sizes?
r/sales · 61 - Meeting the CEO on a small team — how do I introduce myself without sounding like a kiss ass?
r/sales · 19 - Selling to Restaurants – Let’s share best practices!
r/sales · 25 - Am I Approaching Sales Wrong? Seeking Advice from Seasoned Sellers
r/sales · 4 - Any Toasters here?
r/sales · 63 - SEO is easy. The EXACT process we use to scale our clients' SEO from 0 to 200k monthly traffic and beyond
r/marketing · 1062 - Getting Fired Soon - Advice!
r/marketing · 4 - Creative asset management client side recommendations
r/marketing · 0 - Job offer, need help with negotiation in a weird circumstance
r/marketing · 2 - Is it possible to have our business Facebook page open without anyone having access to my other profiles?
r/marketing · 0 - Implementing CRM in FMCG environment.
r/marketing · 3 - SEO is easy. The EXACT process we use to scale our clients' SEO from 0 to 200k monthly traffic and beyond
r/Entrepreneur · 1909 - How to enhance your POS software with AI features?
r/Entrepreneur · 1 - How I started a Virtual Receptionist Remote Call Center that got successfully acquired after 5 years
r/Entrepreneur · 863 - Looking for a POS/Accounting software for my cafe. Not happy with Square.
r/Entrepreneur · 0 - What software can I use to track sales of goods - POs, Invoices, money wires, etc?
r/Entrepreneur · 1 - On Developing A Cloud-Based POS Software For The Repair Industry
r/Entrepreneur · 0 - Best salon software for booking, scheduling, POS, and client management?
r/smallbusiness · 36 - Need help choosing POS, Inventory and book keeping software
r/smallbusiness · 7 - POS - Order-Taking Software | Small Business Owner (Restaurant)
r/smallbusiness · 2 - What kind of POS software do electronics stores actually use?
r/smallbusiness · 21